I am complaining about the lack of knowledge a manager and associate had at Town East mall in Wichita Ks. I went to the store to return a bra and get a refund. I still had the bra with the tag on, in the original pink striped bag with pink tissue paper, and the receipt. I had changed my mind and wanted cash back. When I purchased the bra I paid with a check. When I went to return the bra the manager girl says her pitch "Can I help you?" I reply "yes, I have a return." "oh, " she says... She can help you, I need to go do something in the back." That right there is poor customer service. Why did she ask me if I needed help then? If she wasn't going to help me. Anyway, I am a patient person, so I said OK and waited for the associate to finish with the customer in front of me. My turn comes, I state my return request and the associate starts the process. Then here comes the bombshell... She says oh you paid with a check I don't know what to do now let me ask the manager. The manager says "hmmm, I'm not sure either, but I'm pretty sure you will have to do a store credit because it was a check." Well, I pointed out that the check was written exactly 12 days ago - plenty of time for the check writing waiting period to pass. I understand companies have a policy to wait Xnumber of days for a check to clear before issuing a cash refund. The manager had NO Clue what she was talking about... When I argued my case about how a check IS like a cash transaction after it has cleared, she says I can't do a cash refund, you wrote a check. I don't even have the capability of giving your check back to you or writing you a check. OMG! AND SHE IS THE STORE MANAGER??? Does she even have a high school diploma? I was so mad, and I wished I had more time to prove my case to this moron of a manager, but my son was waiting out in the car—sick. We had just came from the Dr, and I wanted to run into the store quickly to get my refund before returning home. So reluctantly, I took the store credit. As soon as I left the store however, I was on my phone to Victoria Secret headquarters. I was able to reach a smart person who informed me I was correct and the manager of the store was wrong. A check is like CASH once it has cleared and the store manager should have refunded me in cash. The person at the headquarters apologized and I was able to keep the store credit AND get a refund mailed to me. The young girl who calls herself a manager needs to be fired, she had no clue, was rude, and childish. I hope she loses her job and learns the RETURN/REFUND policy next time she takes on a position at ANY STORE.
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