Hi,
I bought a pair of nonslip shoes and before I left the store I asked about the return policy. I was told that it is 30 days with the box. So I wore my new shoes to work but found them too tight. I also found them too hot compaired to my previous pair. So I decided to return them and get my money back. The same associate I had asked about the return policy told me I can only get store credit because I wore the shoes outside. I told her that when I asked her about the return policy she did not tell me I will not get a refund if I wear the shoes outside and this piece of information is not on the receipt. So I asked her to refuund me my money because I did not know I couldn't wear the shoes outside and that she did not tell me. The associate refused. So I asked to speak with the store manager. The manager also refused to give me a refund and sided with the associate. I eventually ended up taking a bigger size. But the the crux of the matter is that both the associate and the manager did not take responsibility for their not telling me that I can't wear the shoes outside in order to get a refund. Worse, both the associate and the manager DID NOT appologize to me and they treated me very coldly. I told the assocaite that I will not come back to shop at Famout Footwear and she did not even respond to that.
I hope that the assocaite and the manager will realize that they should have taken responsibility for their actions by giving me a refund. They should also understand that apologizing to a customer when making a mistake is one of the basics of good customer service.
It would be greatly appreciated if I could have a response to this complaint and if somehing could be done about it, please.
Here is information regarding my case:
Store #: 2209
Trans#: 3389
Associate: 644290
Manager: 616696
Store address:
3813 marketplace Dr NW
Rochester, MN 55901
(507) 282-5900
Regards,
Amin abdelkariem
[email protected]
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