First off, I despise Family Dollar and all of their stores. Their products are temporary fixes to the necessities of most households and their service is disgusting. Recently, I bought two hampers out of desperation from the local Family Dollar store. A day later, my husband found similar products at a different store for a cheaper price. When I tried to return the product, the manager of the store told me that i had to wait 14 days from the time I purchaed the items so that she could give me MONEY back. When the manager told me this I was dumbfounded because with the latest and greatest technology (debit cards) I don't handle MONEY and the funds from other returns are placed back onto my debit card and into my account. I told the manager (yes, i made sure the manager was available so that I wouldn't have much distress) that I had my debit card with me and questioned her why the store didn't have the ability like many other stores. Even a mom and pop store was capable to refund a double charge on my debit card the minute I checked my receipt. The manager then said that "she didn't have access to my account" and then offer "store credit." I mentioned earlier, I DESPISE FAMILY DOLLAR, therefore, I rarely shop at any of their stores and store credit would be a waste of my hard earned MONEY. I then showed her that I had my debit card and said that she did have access because I have my debit card. She refused to do the refund and then said that it was "company policy" to wait 14 days to check if the CASH cleared. I was still amazed at how the manager didn't know the difference between a debit transaction, a credit transaction, a check transaction or a MONEY transaction.
I went home and immediatly called this company phone number to file a complaint. The female first questioned if I wrote a check for the transaction and after clarifying for the ump-teenth time that it was a debit transaction she said that she would have the Regional Manager call me immediatly. Over 24 hours later, I called the same number to see what was going one because the Regional Manager didn't call me and the matter was still not resolved. The female on the phone then advised me that the Regional Manager had "3 DAYS" to respond to my complaint. I inquired about anyone else that may have the authority to help in my situation and she informed me that the Regional Manager was the "ONLY PERSON" that "MIGHT" be capable to resolve this situation. I interpreted that as a magical fairy who was capable to waive their magical wand but I first have to go through a thicked of bristle bushes in order to find them. I was awe struck by the hassle that the company was putting me through. Family Dollar policies seem hell bent on a "NO RETURN POLICY" by putting consumers through a rigorous obstacle course of red tape and waiting periods.
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