On March 23rd, I dropped off my laundry for the first time to the Dry Cleaning Station on Thousand Oaks Dr which included 1 pair of pants, 2 dresses, 1 sweater and a silk belt that was not to be cleaned but I was told would be tagged to remain with the dress. As scheduled I returned March 25th by 5:00 pm to pick up my dry cleaning. One of the dresses that I dropped off was a single piece but has two layers. The overlay was with my items but I was informed that the other piece must be at the dry cleaning plant.
The store clerk told me that she didn't realize it was two pieces so it was not tagged accordingly. I explained that it was not two pieces but attached at the straps to make it one dress. The plan was that they would contact the plant as well as other stores to find out where the other piece was and then contact me. The clerk expected it would be returned to the plant and then to their store by Friday or the following Monday.
I followed up with them on Monday March 29th and the dress had not been found yet but they would continue to look for it and contact me the following day. Since they did not contact me, I continued to check in over the next week to no avail. On Saturday March 3rd, I spoke with a different clerk. She told me that she would contact the manager and then contact me later that day or Monday with additional information. Since I did not hear back from her, I called the store again Tuesday April 6th. At this point, I was informed that they had not found my dress and the only thing they could offer was a store credit for dry cleaning services.
It is beyond my understanding how a store credit to a store that losses my belongings is sufficient. I should be reimbursed for the cost of the dress. Not only have a wasted too much time and frustration, I never received a single call to update me on the whereabouts of my dress or any options. As of now, I am waiting for a call from the owner to discuss the options.
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