I placed an order with Nelson Smith (Order #63322) during the week of Aug. 6. Duo-Fast did not honor the terms of our arrangement because, according to Mr. Smith, a truck broke down. I cancelled my order in compliance with the terms of the original agreement on Monday, Aug. 13.
On Friday, Aug. 17, Daylin Ramos indicated that Duo-Fast would mail me a refund check and needed a mailing address. On Monday, Aug. 20, I supplied her the mailing address. On Tuesday, Sept. 11, I notified Duo-Fast that it had been over three weeks since they said they would send my refund. On Thursday, Sept. 13, Katie Williams said that they did not notice my earlier response and they would send the check that day. On Tuesday, Sept. 25 I spoke to Alex Smith about my complaint, and he said I would hear back from Katie Williams that day. She never called. On Thursday, Oct. 4, I spoke to Bobby, and he told me they would refund the money to the credit card that I originally used.
So far, I haven't received the money they owe me.
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