Usacomplaints.com » Cars & Transport » Complaint / Review: Wiesner - Took the rebate for themselves and then denied the return of my Chevy thru Love it or return it program. #960607

Complaint / Review
Wiesner
Took the rebate for themselves and then denied the return of my Chevy thru Love it or return it program

On 08/22 I went to Wiesner Chevrolet and made a deal with the salesman Mr. Wiggins for the purchase of a Chevy Volt. He told me $ 37943.08. And that I would get. 9 % finance. He wrote it down on a piece of paper and gave it to me. I told him i would purchase it at that price.

I returned later that evening and went in and was directed to the finance Guy. He told me that he was unable to get me the. 9% finance but if I purchased Gap Insurance and extended warranty he would call them and would probably be able to get me the. 9 % rate. I declined his offer and told him I would leave.

He then stated he would go ahead and get me the. 9% finance. He showed me the numbers on the contract and I told him the price on the sale of the Volt was $38443.08 and the agreed price was $37994.08. He told me there was a dealer assigned rebate of $500 that was added in and then taken off which makes the price you pay $37.994.08.

I calculated the numbers in my head as best I could and it appeared to be I was paying $37994.00. So I signed the contract and the other papers. One of the papers was a single sheet and he pointed to the top with his pen and said this is just summary of the sale. It just has the model, Year and VIN number and he Xed out the blanks. And I signed it thinking that was
all it was.

After I got home and looked closer at the contract I discover that he had added in $598.00 and listed it as aftermarket. There was never anything said about aftermarket. I did not look close enough at the paperwork
and new I had just got taken $ 598.00. Nothing on the car is after market.

After driving the Volt for over 31 days I decided I wanted to return it because it was not as efficient and economical is I had thought. I called Chevy Love it or Return It program on 9-24-12 and was told by them I was not eligible because I took a $500 rebate.

On 9-25-12 I returned to Wiesner and talked to the salesman Mr. Wiggins. I showed him the handwritten paper that he gave me that showed the price we agreed was $37943.08 and he state yes. I asked him about the rebate and he did not know what I was taking about.

I spoke the manager Mr. Bennett and he told me that I was not eligible for the Love it or leave it because I took the $500.00 rebate. I told him I did not take a rebate. I told him what the finance guy did. He stated that was correct. The $ 500 was added on and then taken off so you got the rebate so you cannot return the car.

I told him I intend to pursue this matter and was not just going to let it go away. He told me he had a document signed by me where I had opted out of the program. I told him there was nothing like that in the paperwork given to me and I had not signed such a document. He said I will get you a copy.

He returned with a three page copy. The first two pages I had never seen before. The third page was the page titled Summary of sale that I had signed. He said is that your signature. I said yes. He said then you opted out of the program.
The second page had a list of check boxes and two were checked. They were not checked by me nor initial by me or any one. Those boxes checked was opting out of the love or leave it program.

They added the first to pages to the last page that I signed. I was not given a copy of that at the time of the sale. I told them they had not heard the last of me when I left there.


Offender: Wiesner

Country: USA
Address: 230 I 45 N HUNTSVILLE TX 77320
Phone: 9367556411
Site:

Category: Cars & Transport

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