Last year my kids and I went from Michigan to Florida, by bus, on a one week trip, to a Christian Camp, with Youth for Christ.
We have family in Florida, and planned to visit them, during the week.
Two weeks prior to going, I contacted a local Enterprise Car Rental, to arrange the car we needed for the day. They took my information, and I received an online confirmation. I followed up the confirmation with a direct phone call to the Location where we would be picked up from.
I understood that I must have a valid drivers liscense, and a major credit card, in my name. All information was valid and seemed all set to go.
On the day we were picked up, we were dropped off at the Enterprise location, and they quickly found me reservation number, in the computer. They asked for my credit card, and then
came back with the response, "Your card has been declined."
Well, I asked them how much they were trying to charge, and they answered, "Your rental fee, and a small deposit."
I was not aware of the "Small deposit", and I had taken cash advances out and left only enogh to charge the rental for the time we needed the car. We were stranded! They offered to drive us back to the camp, but this was unacceptable to me! I had plenty of cash, but they don't take cash payments!
When my family found out, they offered their credit card information, but they were told that they had to come in and sign the papers, They live four hours away from this location, and if they came this far, they might as well pick us up!
After several hours of calling managers, supervisors, and CEO, it was established that there was no way we were going to drive away, with a car, even thoogh I had hundreds of dollars in my wallet, I didn't have the amount available on my credit card!
They did not tell me, when I made the reservation, that more money would be required at the time of rental! Also, several other people entered the same office, and could not believe that plastic was the method of payment!
Finally, if I would have had around $200 on my credit card, I could have driven away, no questions asked. But with several hundred dollars in my wallet, and only $90 on my credit card we were stranded!
My family made they drive, and after nine hours, we were on our way.
Enterprise..."We'll! #$&* you up!"
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