I put in a reservation for a rental car on Sunday, Oct. 5 to pick up on Friday, Oct. 10. I put in the reservation thru the 800 # thinking everything was going to be fine, since this is the first time we do business with Enterprise Rental Car. Just to be sure we did have a valid reservation, We called the physical business location where we were scheduled to pick up the car to confirm the reservation and they confirmed. Now the nightmare begins... On Friday, My Wife and 7 year old son arrive to Enterprise in Sugarland Tx (Manager Name AJ) to pick up vehicle and to pay, My wife hands the employee Our Visa Debit Card and they plainly refuse it stating there policy is only to accept Credit Card or my wife will need to have a utility bill with her name on it in order for enterprise to accept a visa debit card. What??? Your telling me a lousy utility bill is more valuable than a TX DRL... Makes no sense. I completely understand company policy, however we were never informed by the 800# Rep on Sunday or when we confirmed on Wednesday that we need to bring a credit card or utility bill.By the way, we do own credit cards, however, they stay at home and we prefer to pay cash for everything using our visa debit card. We escalated it to AJ the manager and he was no help at all. Just to require my wife to drive back home (20 miles away) and either bring a cc or utility bill. I was extremely unhappy with the manager not to offer any other alternatives and this is definitely the last time we do business with Enterprise. If we would have been properly informed we would of been prepared. I called the customer service number to complain and after telling her my story, she passed the buck to someone else and again I had to explain my situation again. I spoke with a rep by the name of kevin in the St. Louis Help desk who was completely unprofessional and rude. I asked for AJ's District Manager's name and phone # or Corporate ph # and he refused to provide this to me. It is ironic, when Enterprises Customer Service Reps answer the phone they say" Thank you for calling Enterprise where Customer service is a way of life"... Obviously this in not true for enterprise rental car and their customer service truly does not reflect this. Please, if any one who reads this needs to rent a car, do not choose to do business with enterprise rental car... Pass it along!!!
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