I want to start by saying that the reason I'm posting as anonymous and not giving the specific location in Houston Texas, is because I need this particular manager to give me a good job review when contacted in the future. He promised to tell the truth about my performance and say I worked there for a whole year after I threatened to out him for drinking on the job every day.
I worked for U-Haul for a short time and I busted my ass. I went above and beyond, got GREAT reviews from customers as detailed in person, and on U-haul's company website, and from co-workers, and was never once late or absent. I was trained at at sub-par level, at warp speed, and I STILL managed to get by without screwing up... That I knew of. Basically, they hired me on, didn't spend enough time training me, nor did they train me properly, and then they fired me without notice because I had made mistakes that I didn't know I was making. I didn't even know I didn't have a job until 2 weeks after it happened and I only found out because I went in and cornered the manager to find out why I hadn't been scheduled. I thought it was another typical situation where they didn't schedule me for a week, then put all 40 hours on me the 2nd week of the pay period. This time gap caused 2 utilities to be cut off and my children to go hungry because I didn't have time to find other employment before my bills were due. I also turned down 2 other jobs during that 2-week period that could have saved me financially.
They promoted themselves during the interview by telling me about how they're the 11th best company in the country to work for part-time because of their great medical benefits.in reality, the medical benefits are crap, and the only reason they rank at that level is because they compensate by paying you peanuts for the ridiculous amounts of responsibility they place upon you with little to no help from the managers. The job responsibilities DO NOT match the insulting pay. Not even close. I've been paid twice that for half the work.
Also, the managers that run the store make the schedules and, at my location, they ALWAYS scheduled themselves off for the high-traffic times. Shortly after I was hired, and after I had only had 30 hours of employment under my belt, my managers decided to take the busiest week of the entire year off for vacation, and then take their days off from the typical work week immediately following those vacation days. I was left alone that week to run the store with one other employee who was hired after me, and was a complete idiot who screwed up so much that I don't even know how he still works there. The only other employee, who had been there for 8 months, was only scheduled for 2 days during that time, and when he was there, he wouldn't stop flirting with me and reminding me of how beautiful I am. The rotating manager who was scheduled to help us for 3 days during that time, sat in the back, read the newspaper, and refused to help us, or even answer any questions because, in his words, "I'm here to handle customers who ask for me when y'all fuck up, speak to higher-ups on the phone, and make sure y'all don't steal. That's all." The only reason that store wasn't run into the ground during the managers vacation time, is because of my extensive experience in retail, and as a manager/supervisor in other industries. EVEN DURING MY OFF TIME, I accepted phone calls from the store throughout the day, came in to help because the other employees begged me to, did damage control, and basically took on the role of manager for the other employees, including the one who had been there for 8 months prior to my hiring. I was referred to as a "rock star" by the other 2 employees AND the lazy rotating manager, as a result of my exceptional performance during the managers vacation. I was sure I was on a trajectory to be promoted within 6 months. Boy was I wrong. It's clear that I was only hired to hold down the fort while the managers were on vacation because I was fired when they came back. I think everything that happened to me was completely planned by the managers and I think they seriously felt threatened by my performance, work ethic, and ability to learn the job at warp speed.
Unfortunately this is not all. During my training, I was instructed by the manager to input false information into the computer when qualifying the customers to rent a truck or trailer.insurance is required to rent the newer vehicles and I was instructed to fill in the blanks with whatever I felt like to get the truck rented and make the customer happy. Also, during the trailer rental process, the manager told me to ALWAYS input the hitch rating and cargo weight limit at 6,000, regardless of what the truth was. This would cause a SERIOUS safety issue, but the manager didn't care. He only cared to keep his profits at #2 in the district.
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