This is the worst car service! It is a shame that people who depend on this transportation, who do not have other means of affordable transportation to be subjected to this kind of service. The majority of the persons using this service are either elderly, disabled or have health issues. I am a PCA who has accompanied a woman, which whom is receiving chemotherapy, to her treatments and we use this service. These has not been one trip that not has been faltered in some way. On one occasion the driver arrived at the address slowed down and did not stop in front of the pick location, he continued to go. The woman explained that she saw him from her window. When she called, they informed her that the driver said no one was waiting for him so he left. On our most recent event, They are not punctual at all. As I mentioned earlier, the persons that use this service are our elderly, disabled or are dealing with some health issues why then would you tell them you'll be there at a certain time and then show up 30 minutes later... It is unfortunate that persons with those conditions to be waiting as long as they do. The other issues, which can be even more frustrating, is that the customer service at Access-a-ride is really horrible. They sound really unhappy with there work and it reflects when you speak with them on the phone. They customer service operators give attitude, do not explain things clearly and I have had experiences with them where the phone is hung up even before I finish. This program was created to assist those who needed transportation that do not otherwise have the means for other modes of transportation and it is poorly services and poorly organized. Whomever is managing this so called service she really analyze what in fact people are receiving!
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