I was looking to buy my second car after having a baby, he's 5 month now, and after searching and googleing I contacted Richmond Hill Mitsubishi, went there to check on the 2007 Suzuki XL7, it looked okay, after going back and forth with the sales rep, we agreed on the price, although it was a high price, then the sales manager came in, Rob Stanley, very rude and lunatic, and signed the paper, they charged me 500$ plus tax for E-test/safety test, promissing that we will fix the car if there is any issue before handing it over to you.
Four days after I got the car tried the emergency break on a uphill street, and didn't work, took it back to them, they fixed it, then the lights went off, I took it back they kept the car for two weeks and then when I went there to pick it up they said we fix the lights, it will cost you $1200, without telling me in advance, and unfortunately airbag system is not working, they were forcing me to take the car and leave, I went to talk to the sales manager, Rob Stanley, complaining that they sold me a car knowing the it has a safety issue, then he started yelling at me, forcing me to leave, "get the hell of out my dealership, I am not fixing your, you didn't buy extended warranty, now you want free stuff" he said. I was shocked, that he's the sales manager and talking to me like I am his employee, I said I am not leaving till you fix the car, you put my family in danger and risk just to sell your coworker car? He stood up and threatened me that he will physically get involve with me to move me out of his office and I said go ahead, and touch me, he called someone from the service and started bad mouthing me using F words, then the service manager came in and asked me leave promissing me to fix the car. I submitted a complaint to Mitsubishi Canada but, hey, you thing they give a shit what this dealership did to me?
Now I am driving this car now sure if it's really safe to drive.
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