My girlfriend and I had traveled from Western New York to Columbus, OH to look at a vehicle which was being sold at Bobby Layman Chevrolet, only to discover that after 6 hours of driving, the vehicle price was falsely printed online AND in the local Auto Trader classified ad.
We test drove and inspected the vehicle, and we both decided that we would purchase it. However, when the sales rep contacted a manager, he returned only to tell us that they had miss priced the vehicle and they put the blame on Auto Trader. They said it was an error in some computer software and all the dealers were experiencing it for at least 3 weeks. The bottom line is that they could only sell the vehicle to us for $10,000 instead of the advertised $6500. Even the sales rep who I spoke to on the phone had never mentioned that the price in the ad was incorrect. I had to drive 600 miles to find out the price was wrong. Not to mention I had told him I was from New York and I would be driving there to see the truck. This was the same day that they told me the error was at least 3 weeks old and that all the sales reps were informed to tell customers about the error in the pricing.
I spoke with 3 salesmen before I knew there was a problem in the pricing. I even took the vehicle for a test drive without any of them stating there was an error.
In addition to Bobby Layman's incorrect pricing, the window sticker on the vehicle had plenty of other incorrect information. It had 4 doors instead of 2, and it also said its engine was a 4 cylinder instead of a 6 cylinder. Latter I found that their updated ad had corrected these; however it now incorrectly states that it has a manual transmission instead of an automatic.
I had called other dealers in the area and visited them, and they all had the correct pricing. So I wonder why they are saying that it was Auto Trader's fault. I think it is BOBBY LAYMAN'S Fault for the fact that:
There are numerous errors on the window sticker which has incorrect details and features of the vehicle
3 salesmen had no clue that the pricing was incorrect in their advertisement
Plus the manager has told us he received over 150 calls on the vehicle due to the wrong price. Why haven't they stopped the add, or even correct it?
So basically, after my long drive and all the frustration, Bobby Layman Chevrolet deserves this RIP OFF REPORT for their shoddy customer service and rude attitude which they had given both me and my innocent girlfriend.
Please contact Bobby Layman at 800-537-6264 and let him know that you will never buy a vehicle from him and that you will let everyone know that they have no respect for their customers.
Thank You
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