On Wednesday May 24th at 3:07 AM, I ordered a set of Heavy Duty Leaf Springs for my 82' CJ7 from JC Whitney over the internet. The cost was $239.77 with $20.00 overnight shipping. I received a confirmation email that the order had been placed shortly after. At 1:21 PM that afternoon I received an email stating the springs were not in stock and a refund was issued. Now my bank had a hold on the amount and it will take 3 days to release the funds.
I called and spoke to a CSR at 2:45 PM about the issue and he stated he was sorry about the inconvienence and offered to ship out a set of higher priced springs at the same price. Great! I placed the order and he assured me that the springs would be shipped out that day. Everything was good until 4:41 PM.
At that time I received an email stating that the springs that should be shipping out were out of stock and a refund had been placed.
0 comments