My story sounds almost identical to John"s (Estill Springs, TN) in every aspect except for the price. I ordered a pair of spyder tailights for my 99 BMW on 9/20 for a total of $152.75. I placed the order over the phone and was assured that the parts would be processed and shipped to me immediately.
With that said and done, I waited patiently for the parts until I recieved an email on the 24th that stated there was a problem and advised me to call the number listed. I too was informed that the parts were out of stock (after I was assured they were in the warehouse) and that it would take at least 8 weeks to recieve them from their supplier. I then cancelled my order and was assured that a refund would be placed back on my card with a priority status.
After waiting until Oct. 5 for my refund, I again contacted the company. I was assured for a second time that the refund would be processed at the beginning of the next week.
Today is 10/26 and I just called them for the third time about my refund. The lady I spoke with assured me again that the credit dept. Was working on my refund and I would recieve it the week of the 30th.
This was rediculous. So I contacted my financial institution since it had been over 30 days and disputed the charges. That was a success and it is under way. I am also going to file a complaint with the BBB, submit an article to whatever paper I can, attempt to contact any media that will listen.
These are a few things taht you can do as a consumer and I encourage you to do so. Don't allow yourself to be a victim.
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