Our organization utilized TNT to vessel stock from China towards the US. We decided to the support for that cargo, obtained the shipment in a regular way and signed-off about the contracted quantity and settled it quickly.
We subsequently established with TNT to vessel more stock of similar-size and worth to and in the same locations; TNT wound up getting many weeks longer to provide and 1 / 2 of the stock was dropped and came broken. They never supplied an account for the organization to sign-off on upon the appearance of the cargo and today they're challenging a sizable cost from us which we DEFINITELY DIDN'T ACCEPT.
We'd precedent which we employed as dependence to the spoken estimate for more delivery support of the exact same fat, dimension and worth - delivered between your same locations on a single time-table. They've yet to create any paperwork that suggests that we decided to their inflated pricing. We'd not have decided to something that was three times the quantity of what we'd taken care of prior deliveries from the same location using the same items.
Additionally, in the place of shipping our items direct from China to Los Angeles they alternatively delivered it to Belgium from Hongkong subsequently to JFK, Ny where then they packed onto a Conway vehicle (not possessed by them) and went it across nation to LA, Florida - as a result of this cargo path and period of time it required we were compelled to re order these items and also have them delivered using a trusted delivery organization, NOT TNT - We dropped a large number of bucks because of their bad support. We currently WOn't purchase something which WE NEVER DECIDED TO.
We reported for the organization for weeks and begged in order for them to assist us solve this matter; We actually increased this issue completely as much as their representative, Karen Malone who informed us this was not her difficulty. Karen Malone established during our discussion that her workers had provided us misinformation which actually TNT had no-documentation that people had actually decided to these conditions and yet she nevertheless declined to provide any quality. We're a little organization and we WOn't be bullied by these big companies. It's currently out-of Karen's Mailbox.
BUYER BEWARE!!! TNT is saturated in miscommunication and misinformation.
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