I bought rims to the tune of $700 from the company owner, Tyler Reilly. I was guaranteed that they would fit my car. When they arrived, I had one mounted and it was clear they would not fit my car.
I called for Tyler Reilly immediately. I was told he was in and he would pick up in a minute. I was placed on hold for over 10 minutes. I hung up and recalled and again asked if Tyler was in. I was told he was, and he would pick up right away. I was placed on old for almost 15 minutes. I presumed that my call was merely being mishandled. After calling several more times, I became aware that "Jake" the manager was placing me on "terminal hold" hoping I would just go away.
I wrote Tyler several e-mails identifying my problem. He answered my e-mails with a number of juvenile excuses..."it's not my fault they don't fit. My supplier told me they would fit". So now he is playing the blame game that he has no responsibility because his supplier made the mistake.
After a number of e-mails, Tyler promised to have the rims picked up. I thought all was resolved... My mistake. He said he was sending for them... Only one problem. He never did! I guess that's what's known as "lip service".
It became quite obvious that his juvenile has no intention of remedying the situation. I will donate the rims to one of my favorite car clubs and they can auction them for charity. I don't have any more time to play with a bunch of 12 year olds running a company.
As of this date, I have had no further contact from baby Tyler. He has never sent for these rims and I do not expect he ever will. Buyer beware of extreme customs llc and tyler reilly!!
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