The sales department was excellent, no hassles or harassment. However, their finance department is seriously corrupt. They tried to tell my husband and I that they couldn't get us approved through our credit union as we requested even though the sales individual had been telling us all day that we had been approved through our credit union. They stated that they tried multiple other banks as well but "no one would touch us."
They did however, get us financed through the company they work "directly" with, Ally Financial.in disbelief that our credit union denied us we purchased the vehicle through Ally as we thought this was the only bank that would finance us.
When we got home from the dealership with the vehicle something just was not feeling right about the information that was given to us. The next morning we contacted our credit union as we couldn't believe they denied us (we both have good credit).interestingly, we learned that this was not the case. The finance department at Henry Brown GMC had not even sent the loan application to our credit union and they didn't deny us. (We specifically told the sales department and the finance department that we wanted the vehicle financed through our credit union.)
While on the phone with our credit union we processed the loan application ourselves and instantly got approved with a significantly lower interest rate to boot. Henry Brown GMC misrepresented information to achieve financial gains by closing a loan out through "the company they work directly with."
We immediately contacted the dealership with our complaints. We demanded the appropriate paper work to complete the loan process with our credit union, which they did provide for us. However, they still processed the other loan as well and excepted the loan funds from Ally even though they knew we were not using that company. The dealership then tried to tell us that "maybe" next Tuesday or Wednesday they would write a check to pay off the loan with Ally and overnight it to them. This was not acceptable to me and I made that known. The loan with Ally has allegedly been reversed. Don't believe ANYTHING this finance department tells you! DO NOT finance anything through them! They will scam, lie and cheat you!!!
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