I purchased a great Ford Excursion Diesel Certified PreOwned Vehicle from a dealership in Birmingham, AL. I have no problem with the dealer, I want to state that first. The dealership sold the Ford Motor Company Premium Warranty to me and my wife for an extra $2000 which covers the following:
PremiumCARE Components
Engine
All internal lubricated parts
Cylinder block
Cylinder heads
Diesel injectors and lines
Diesel injector pump
Diesel lift pump
Engine mounts
Flywheel
Flywheel ring gear
Gas fuel injectors and lines
Harmonic balancer and bolt
Manifold, exhaust
Manifold, intake
Oil pan
Oil pump
Radiator and radiator fan
Radiator fan clutch or motor
Seals and gaskets
Thermostat
Thermostat housing
Timing chain cover
Timing chain, gears or belt
Turbocharger/Supercharger unit, factory-installed
Valve covers
Water pump
Transmission
All internal parts
Governor assembly
Kickdown linkage
Release hubs and bearings
Seals and gaskets
Torque converter
Transfer case, including internal parts
Transmission case
Transmission linkage
Transmission module, external
Transmission mounts
Vacuum module
Front-Wheel Drive
Axle shafts
Bearings, front-wheel
Bearings, rear-wheel
Constant velocity and universal joints
Final-drive housing and all internal parts
Hubs, automatic front-locking (four-wheel drive)
Locking rings (four-wheel drive)
Seals and gaskets
Rear-Wheel Drive
Axle shafts
Bearings, front-wheel
Bearings, rear-wheel
Drive axle housing and all internal parts
Drive shaft
Retainers
Seals and gaskets
Universal and constant velocity joints
Air Conditioning & Heating*
A/C clutch
A/C accumulator
A/C clutch bearings
A/C compressor
A/C compressor head
A/C compressor seals
A/C compressor/clutch switch
Automatic temperature control
Condenser
Evaporator
Field coil
Heater blower motor
Heater core assembly
Instrument panel registers and air ducts
Pulley
* If system has R-12 refrigerant, R-12 will be used for replacement, while supplies last. If R-12 is not available, the system will be converted to use R-132 a refrigerant or equivalent. If replacement is due to a covered component, PremiumCARE will cover it. If it's due to a non-covered component, customer is responsible.
Brakes
Anti-lock brake module and sensor
Backing plates
Brake booster, power
Calipers
Combination valve
Lines and fittings
Master cylinder
Parking brake linkage and cables
Retainers and clips
Self-adjusters
Shaft, brake pedal
Springs
Wheel cylinders
Electrical
Alternator
Backglass, heated (electrical only - not glass damage or breakage)
Charge & volt gauges
Clock, electric
Coil, ignition
Distributor assembly
Distributor cap and rotor
Distributor housing and shaft
Fuel pump
Ignition lock
Ignition module, electronic
Mirrors, motorized (electrical only - not glass/housing damage or breakage)
Radiator fan relay
Starter motor
Starter motor solenoid
Switches, manually operated electrical
Temperature gauge
Voltage regulator
Wiper motors
Wiring harnesses (excluding spark plug wires)
Front Suspension
Ball joints, upper and lower
Control arms, upper and lower
Control arm shafts and bushings
King pins and bushings
Linkage and bushings
Load leveler suspension system
Spindle and spindle supports
Springs (front and rear)
Stabilizer bar
MacPherson struts (front and rear)
Tie rods
Steering
Column lock (tilt wheel)
Cooler and lines
Control valve
Idler arm
Linkages and couplings
Power steering pump
Pulley assembly, power steering pump
Seals and gaskets
Steering gear housing, manual and power (includes all internal parts)
High-Tech
Air suspension, electronic (selected components)
Anti-theft alarm, factory installed
Compass and thermometer readout displays
Instrument cluster, electronic (excluding dash pad, clock radio and graphic equalizer)
Keyless entry system (excluding door handles)
Power antenna
Power door locks and retainer clips (excluding door handles)
Power seat motors
Power window motors/regulators
Speed control
Windshield, Insta-Clear (electrical only - not glass damage or breaking)
Audio
Antenna, radio (base assembly)
Brackets, cables, and wiring
Cassette player
Controls, rear seat
Digital CD player
Graphic sound equalizer
Cellular phone, receiver, handset, speaker assembly, and antenna, factory-installed
Premium sound amplifier, factory-installed
Radio, AM, AM/FM
Speakers
Emissions
AIR control valve
AIR idle vacuum valve
AIR supply valve, hose, and tube
AIR check valve assembly
Barometric pressure sensor
ECC relay assembly
EGR control valve
EGR pressure sensor
EGR regulator assembly
EGR valve adapter
EVAP vapor storage canister
Idler air control valve
Knock sensor
PCV hose assembly
PCV valve
PCV vapor filter
Temperature sensor, Engine coolant
Vacuum restrictor
VAF sensor
Safety
Air bag module assembly
Door ajar warning switch assembly
Guides, bezels, brackets, and supports (safety belts/shoulder straps)
Head restraint retainers and sleeves, seat belt
Lock cylinder, door
Lock lever assembly, door
Lock lever assembly, tailgate
Lock lever retainers, clips, and brackets
Module, passive restraint
Diagnostic module assembly, air bag
Safety belt buckle (front and rear)
Safety belt restraint carrier
Safety belt track assembly
Safety belt warning chime assembly
Safety belt retractors
Sensors, air bag
Shoulder strap track assembly
Wiring assembly, air bag
Components Not Covered by Ford ESP PremiumCARE Mechanical:
Service adjustments/cleaning; battery/cables, belts, hoses, brakes (front hub, drums, shoes, lining, disc rotors and pads); coolant; exhaust system (including catalytic converter); lights (bulbs, sealed beam and lenses); filters, fluids, lubricants, manual clutch disc, shock absorbers, spark plugs/wires; squeaks and rattles, tires, tune-ups, wheel balancing, wheel alignment, wheel studs, wiper blades.
Exterior
Service adjustments (glass and body parts); bright metal, bumpers, door handles, glass, moldings, ornamentation, paint, rust, sheet metal; sideview mirrors (glass, housing); water leaks, weatherstrip, wheel covers/ornaments; wind noise.
Interior
Buttons, carpet, dash pad, door and window handles, knobs; rearview mirror (glass, housing); trim, upholstery.
You can find the warranty description under www.fordwarrantycentral.com. Anyways, on with the story. We had some minor issues that the dealer covered without the deductible because our dealer was a nice guy and wasnt out to rip us off.
Later on, the Excursion developed a problem with the hub-bearings in the front on both sides. This is a problem with the 4x4 engaging and locking system. We went to a closer dealer and the mechanic there told us that he typed the part number of one of the hub-bearing combos into the computer for warranty. It came back as not covered.
The price was the deductilbe ($100) plus $600 for the part and service. He even agreed that it was not fair that Ford Motor Company was not covering an agreed, prestated part of the warranty coverage. After much calling (7 different people that we talked to taking over 3 hours during work) the lady on the other end of the phone stated she could not cover the part. The warranty agreement states all parts of the hub-bearing assembly are covered which was a great surprise to us, that the warranty Ford sells isnt worth the paper it is printed on.
After discussing breach of contract with the lady, her hands were tied. I tried to ask for her supervisor but she stated that I could not speak with them. I hang up and later she called back.
She stated that the dealer was going to cover that part free. So in other words, the warranty is left up to whether the dealer wants to help you out. I praise the dealership for covering the part and basically covering for Ford Motor Company. They are honest people. I am displeased with Ford Motor Company wasting 3 hours of my day, my wife's time who was stuck at the dealership with two hungry babies, and the mechanics time who was stuck in the middle of all of this.
If anymore problems come from this same hub-bearing assembly, and Ford Motor Company will not cover the parts that they previously stated they would, other legal actions will follow. If quality is Job 1, then how about living up to your contracts...
Nicholaus
Birmingham, Alabama
U.S.A.
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