We cancelled a flight with Air India on December 19, and were told at the time of cancellation that the ticket would be refundable minus a processing fee, for a total of approximately $560 dollars. Since we booked through a travel agent, we were also told to confirm the refund with them, which we did immediately. After three weeks worth of follow ups on why our refund has not been processed, we are now being told by Air India that this ticket is non-refundable, despite repeated claims of the opposite in our intervening inquiries. We would like the promised refund returned to us without any further delay.
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