I purchased a 97 Grand Prix GTP with a 2 year extended warrenty at Darby Discount about a year ago. Well a few months into owning the car, i had tranny problem, i brought the car to Darby South to get it fixed. They had the car 3 days and were unable to find any problems. (the trans was slipping and banging into gears) I even let one of the techs take the car home with him for a night, but yet they still couldnt find the problem.
Needless to say i went to the shop and took one of the tech's for a ride to show him first hand the problems. As soon as i pulled out of the lot bang! The trans nearly fell out of the car. So i turned back and left the car with them for another 3 days.
I picked the car up and was driving home and you guessed it bang, i brought it back and they told me to drive it for a few days as the new parts need time to settle in. I headed home again and at a stop light i hit the gas and wasn't going anywhere, finaly it caught gears and i turned back again to have it fixed, 3 more days before its finally fixed.
After that i should have never taken the car back but my lights would short out and i needed to get it fixed, along with a few other stupid problems so i brought the car back there. They had the car from 9am til about 4pm and i get a call saying to come pick it up.
So i get there and what did they fix? NOTHING!!! They couldn't find anything wrong with the lights, couldn't find the oil leak (the back side of the motor near cylinder 2 is soaked with oil), couldn't find any problems with my a/c when it makes and awful noise, My dash lights flash on and off, and my radio is messed up.
I refused to take the car till it was fixed and demanded a rental car as the car is unsafe to drive when my lights are shorting out! They told me i would have to pay out of pocket for the rental because the car was drivable. And the warrenty only covers cars that are inoperatable. I'm sorry but no tail lights, no corner lights, etc. Is inoperatible!
I spoke to the service manager, Clayton, who simply told me there was nothing he could do but if i wanted to bring the car back i could.
I love how they value their customers safety! I hope future customers will think twice about bringing there car there!
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