We bought seats from Tijuana to Guadalajara for the Holiday holiday. It had been 9 people decreasing from Northern California. We entered the edge into Tijuana at4:30am to reach in the airport at 5:15am. After spending over $220 US dollars in the airport for permits to enter the nation we travelled sign in our baggage and obtain boarding passes for that kids. Volaris didn't inform people of the additional fee and invested 15approximately moments completing permit types for every people and spending the charge.
We contacted the table at around 5:45am but still nicely inside the half an hour necessary to sign in as our boarding passes mentioned. We requested a Volaris worker to position people out to where you can examine in. She really rudely mentioned we were overdue and may no further panel. We beg together with her for more than 20 units and also the whole-time she did not actually provide any aid regarding boarding. She was so rude and declined to permit us any help panel or get us on another trip.
Her response to our begging was that there is nothing she might do and other things wasn't her issue. She stated we'd dropped our seats and that was that. It was at 6:05am and boarding had commenced at 5:55am and starting was to become at 6:25am.
My mother could panel with no difficulty however the remainder people needed to remain behind since she declined to produce the kidsis moves (you CAn't do internet check in for kids online). We stood therein Tijuana surprised and surprised in the insufficient aid out of this Volaris worker and proceeded to have a cab back again to the edge and wander ourselves back across in to the people with nothing to exhibit for This Xmas day of 2011. We'd only invested over $300 (in cab cost and enable costs) into this fast Tijuana journey and out over $1200 in airfaire with no one appeared to treatment.
Upon arriving in North Park we visited Volaris in the airport and tell them what had occurred. These were exceptionally useful by allowing us realize that we were proper within the arrival-time because it was a nationwide flight and half an hour was right as well as if it had beennot, they might have assisted us to obtain on our trip. Additionally they stated it was an average event within the Volaris table in Tijuana.
We approached Volaris to protest, but similar to the Tijuana lady informed us, we ought to have appeared 2 hours just before starting. I am in contract but NOWHERE did Volaris express by any means that people must be there 2 hours before. The only real instructions we noticed was those about the boarding moves having said that to reach atleast half an hour before starting.
I disagree with their insufficient empathy and neglect for the scenario whenever we weren't late and did not benefit being cheated such as this. We've recognized individuals who make it happen whilst the plane door has been closed plus they still reach access it. How might this worker not need to assist?
Our kids and us were therefore surprised and maynot think that which was occurring. Please contemplate this encounter while you book with Volaris.inexpensive is not usually best-in circumstances where customer sevice suffers.
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