They have horrible customer service, i was hung up on twice and passed around the call center over and over to non english speaking people another time. Was not even being heard another time. I booked my flight online for a 10:19am departure and was charged $700.00 for 2 round trip tickets. There ...
I was traveling with my family - a total of 7 - and we were returning from our stay in Cozumel. Our flight departed from Cancun and the Volaris rep was trying to say that our bags were 40 kilos over the limit. We did not buy anything that would significanly increase the weight of our bags. I know ...
I had paid Volaris for direct flights to and from Miday airport in Chicago to Guadalajara Mexico departing jan 26 returning Feb 13th. They took my money and then gave me a flight from Ohare with a layover in Houston. On the way back from Guadalajara they also canceled and placed me on a flight to ...