I saw their billboard and I called and spoke with Jake in June. I explained my cirucumstances and I was on unemployment. He said that should be no problem and after he ran my information he told me I was approved for a $9000 car loan. I went in a couple of days later. They asked me to fill out their form with all my information. I already given the information to Jake. I filled out the form. The sales person came back and he stated I was only approved to buy a couple of cars on the lot. One he would not even show me and a second one they had just received in. The windshield was cracked, the radio did not work and all of the inside lights did not function. They replaced the window for me. All the other info. Went by the way side. They have a 30 day money back return policy and I was told that I could call in during those 30 days to see if they had any other cars that I qualified for. I also was told that they could get me into another car once I could bring in proof of my unemployment extended benefits which guaranteed me an additional 20 weeks. Jake said that when I brought it in he could get me into another vehicle even if it was past the 30 days. They would treat it as a new car loan. I called every week and was told they did not have anything. A used car lot that doesn't have a car for me? I called and there were many times that a return call was not made by them.
Mid August I called and spoke to Jake about getting a different car as I have the paperwork for the extended benefits. He said, great, just bring it in. I have a Volkswagen Jetta that would be comprable in price. I had to wait until August 24 as they needed additional money for a down payment. I went in on the 24th and I was told that nothing could be done. I explained to the salesman what Jake had said and he told me he had no idea what I was talking about. Jake had the day off.in addition to that the Jetta had been sold the day before.
I called Jake on August 25th and tried to speak with him about the miscommunication. He laughed at me and then proceeded to interrupt me. He started raising his voice at me. I asked several times to let me talk and I explained that when he interrupts what he is saying is that what I have to say is not as important as what he has to say. He was very rude and he claimed he never "guaranteed" that I could get a different car.
I feel as though they stalled the 30 days and once the 30 days was over, I had no recourse. I also think they never had another car for me.
I feel as though I was treated very poorly and treated with no respect what so ever. Their business practices are horrible.
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