Dec 12
Walmart Conyers Ga
Situation#6448020
Day of reduction 10/03
Shop #2475
Dear Mr. Walden,
On July 7 I bought a battery for my traditional 1986 Mercedes Benz 560 SEL from Walmart in Conyers Ga. The battery included a-3 year guarantee. The battery lasted only one year. I delivered the battery to Walmart on March 3. The support supervisor mentioned he'd need to check the battery first before providing me a reimbursement and-or replacement battery. He mentioned the check might last atleast 1hour. The support technology returned about five minutes later and stated that the battery was faulty. The support supervisor and support technology attempted to find exactly the same battery I'd but mentioned the battery I bought this past year was stopped. They requested for that produce, design and year of my vehicle before providing me an upgraded battery. There is a $20.00 cost boost for that fresh battery that the support director waived.
I got the battery house mounted it properly installed the battery. The vehicle began without any issues. About 1 ½ mins later I began observing smoke from the entrance of the vehicle. The motor was still working. The smoking was getting heavier. I switched off the vehicle. I visited examine and noticed that my vehicle was burning. I instantly gathered my hose and given water to my vehicle. I soaked the battery and top region by the battery where the smoking was originating from. I subsequently named the Rockdale Co. Fire department plus they arrived in about 5mins. Once the fire department came the vehicle was completely surrounded. I had been hoping the vehicle didn't inflate. The fireman got control of the fireplace however they couldn't completely extinguish it. They slice the battery from the vehicle and also the fireplace was extinguished. The fireplace got about 1hr and 20 mins to extinguish. The fire department mentioned that I had a need to inform Walmart immediately and also the fireplace statement could be obtainable in a couple of days. I visited Walmart and advised the support supervisor concerning the event. He'd me complete a state statement. He increased the statement to Declare Management Inc CMI to find out when the proper battery was offered in my experience or when the battery itself was faulty. Two nights later it had been decided the proper replacement battery was offered and that I needed to cope with the battery provider to Walmart that will be Johnson Controls. Shirley Wanken is my event supervisor from CMI.
(800) 527-0566 Our state quantity is 6448020
Our contact at Johnson Controls Battery provider was Joan Durr (800) 701-3007. She questioned me for that images and fire statement. The fireplace statement removed me of any wrongdoing. The Rockdale Company fire department fire record mentioned “checked the devices to determine when the negative and positive were linked properly plus they both were mounted correctly” I delivered the images and fireplace are accountable to Joan Durr. She questioned me for more images of the battery. I sent these aswell. She mentioned that she was delivering these details towards the technicians for evaluation as well as their results along side hers might decide the end result of my state. No reps from Walmart, CMI or Brown Controls actually arrived to determine my vehicle. This method required about 2 ½ months to accomplish.
Joan Durr mentioned that she and also the technicians results were that the pre-existing brief triggered my vehicle fireplace and never the battery. Our discussions up to that time have now been extremely enjoyable. I had been really individual throughout all of the setbacks throughout that time. I had been nevertheless perturbed concerning the technicians choice. I mentioned to Joan Durr that within the 6 years I've possessed the vehicle I never had any pants or electrical issues. Aside from the battery
I bought new from Walmart this past year appeared to be functioning good till it became faulty. I expected her might
She advance my situation towards the boss of Johnson Controls. She said she couldn't. Nevertheless, she did claim she'd advance my problem to her boss Paul Keyser which, may be the corporate lawyer. I expected her what her placement was at Johnson Controls she mentioned that she was a paralegal. I inquired what might a paralegal and technicians learn about fireplace? Why don't you possess a fireplace specialist? Joan Durr mentioned that I really could consult with Paul Keyser about my situation.
I talked Paul Keyser (414) 524-2096. He mentioned that after researching the images and fireplace statement he concurred with Joan Durr and also the technicians. I told him exactly the same conditions that I told Joan Durr.
I also talked about customer support and quality merchandise control. I advised him that I had been a manager
And government myself and so I am well-versed how consumers with main problems like my ought to be handled. Then he created a person support offering of $500.00 to displace my battery. I told him my vehicle was totaled and worth much more than that. I rejected the present and requested to consult with the boss.
The President of Johnson Controls is Stephen Roell (414) 524-1200. I approached his workplace but he was from the
Nation. The Leader of the battery department Alex Molina Rolle wasn't in his office aswell. Our contact was his government associate towards the leader of the battery department Jennifer Hanson (414) 524-3363. I described
The problems I had been having and he or she mentioned the leader Rolle might provide me a phone. Although expecting a call-back from leader Rolle Joan Durr had provided me a phone and mentioned that the Wealthy Small might contact me
About my situation.
Rich Young (414) 524-3821 was really rude, arrogant, had terrible quality-control and customer support capabilities.
He mentioned how issues were likely to be managed and he'd possess the technicians take a look at my situation. I questioned how this could be any distinctive from the exact same result that had before? He mentioned this may be the method the procedure could be managed since I have increased the problem. Rich Young called in a couple of days together with his results. He mentioned he concurred using the prior results but included that rats and squirrels had consumed my cables and triggered a pre-existing brief which triggered the fireplace after I place the brand new battery in my own vehicle. He also mentioned when I'd a toaster to capture burning that I'd not prosecute the electrical business. I responded his first declaration by stating “That why did the rats and squirrels not consume my vehicle wires or my riding mower or my truck wires why were they simply keen on Mercedesbenz cables. I also mentioned I don't reside in region where rats and squirrels come right into my house or automobiles and so I don't understand what you're meaning. I responded his next declaration by saying I'd not prosecute the electrical business I'd nevertheless prosecute the toaster producer to get a faulty toaster, the same as I'm getting state towards the battery producer to get a faulty battery. I mentioned this is actually the next battery which was faulty. The key reason why my vehicle was burned up was the very first battery that was suppose to last three years just lasted 12 months. Which made me obtain a replacement battery that triggered my fireplace. Wealthy young mentioned the $500.00 agreed to me was today suspended and that I might get nothing. I requested to consult with the boss and he explained no. I thanked him and informed him I'll advance the problem myself.
Alex Molina Rolle Leader of the Battery Department (414) 524-3363 named after I'd described my telephone assembly with Wealthy Small to his government associate Jennifer Hanson. We're currently past per month since my vehicle flame. Leader Rolle mentioned that in the notice Rich Young wrote about my situation he was just meaning of what might have triggered my fireplace and never that it had been the trigger. I mentioned to leader Rolle that Wealthy young isn't a fireplace specialist or did the fireplace statement suggest that there have been any burnt mice, squirrels, or burnt droppings from squirrels and mice. Which again opens rats and squirrels from consuming my cables concept. I mentioned that instance must have never been utilized in addition to the toaster suing the electrical business. Leader Rolle mentioned he concurred using the past results. He also mentioned this may be the very first time his batteries were associated with a fireplace scenario plus they create an incredible number of batteries. I inquired what's the percentage of faulty batteries out-of these thousand he couldn't reply that. Which again is poor quality-control and poor customer support.
I mentioned when it was his vehicle or his wife’s vehicle this issue might have been resolved having a new Mercedesbenz and a lot of apologies. I mentioned I'd advance towards the boss and Panel or Administrators.
I approached Shirley Wanken my event supervisor from Walmart State Management Inc. I updated her about the results from Johnson Controls. She mentioned that CMI gives or not gives partial upon the results of the provider.in my own situation the battery manufacturer Johnson Controls. She also mentioned that Walmart doesn't check their batteries. I subsequently mentioned and so I the client may be the battery specialist and quality-control? I expected for that boss of CMI she stated she couldn't provide me that quantity but her boss was Ronnie Jernigan (800) 527-0566
I talked with Ronnie Jernigan. He mentioned he was anex insurance insurer who not necessarily think the fire studies. He mentioned that Johnson Handles would be the specialists and he doesn't do customer support, he's a claims adjuster. Which described his disrespect, arrogance, terrible customer support and quality control abilities.
That which was more deplorable was that Ronnie Jernigan or my event supervisor Shirley Wanken didn't take a look at my images or even the flame statement itself. The statement that originated from Johnson Settings mentioned that rats and squirrels had consumed my cables. It appears like the instance that Wealthy Small utilized from Brown handles ended up to become my reason for my fireplace within the Walmart CMI statement. I expected Ronnie Jernigan to consult with the CMI boss he mentioned I really could not do this.
I approached Dan Filla workplace who's and government at CMI. I talked together with his helper Linda (800) 527-0566 ext 12662. I had been approached by Vince Cullipher (479) 277-1843 e-mail [email protected]. He mentioned he'd consider my situation. He however was empathetic to my scenario mentioned the choice to pay for or not spend was biased upon the provider Johnson Controls. I requested to consult with the boss of CMI and was refused.
I called Walmart Corporate office. I had been placed on store for 15mins the very first call and 12 units the 2nd phone. I eventually talked with Kirk a corporate CSR. He mentioned he'd advance my problems it'd get 2 times. This situation has become happening 2 weeks.
I met with the parties concerned. I discussed that I might function as the first to truly have a vehicle flame from these batteries I'm not the first ever to have experienced problems with Walmart batteries. (Google or Google Poor Batteries From Walmart) I described how the moment somebody includes a difficulty each goes right to the press without providing the events included a chance to solve the issues.in this instance I've considering that and much more. I understand when I were the boss of Walmart Mr. Walden, CMI Mr. John Filla, or Brown Controls Mr. Rolle I'd not need had these problems. I've invested a lot of time and cash attempting to solve this situation. I'll change my results to the correct authorities that may resolve this problem.
Our suggestion is the fact that you shouldn't buy any automotive batteries from Walmart or Johnson Controls. They both have inadequate quality-control and customer support capabilities. I'd like to talk with Mr. Walden boss of Walmart and Mr. Roell boss of Johnson Settings to assist solve their quality-control and customer support problems.
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