Took vehicle in, they lost two parts that bolt my air filter together. Toyota doesn't sell just the fasteners, you have to buy the whole assembly... Cost is over $500. It was all fine and dandy, they said they would replace it, no problem until they found out how much it cost. This was over a week ago and I've been playing hell to get them to pay for their mess up. I've called corporate 5 times including the presidents office about this issue. Nobody, I repeat nobody has gotten back to me about this issue. To make it even worse they made me go ahead and pay them for the stinking oil change, I was refused to pay initially but they weren't going to let me leave so I ended up paying. It's over a week later and still no replacement. I've used Nifty Lube for years, never again!!!
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