I purchased my Suzuki SX4 in April From a dealer here in Plattsburgh NY, the car seemed to be well made for the price, and the car had a decent safety rating, had good gas mileage and was AWD. Seemed like everything we needed in a car. The dealer sold a good story. I wish I would have done some research on Suzuki before I made this purchase. After completing the paper work I drove the car home with a smile, this was the first brand new car I have ever owned and was looking forward to driving it.
I parked the car that night with 30 miles on it. The next morning I woke up to find my Mirrors had shorted and caused them to split. I called the dealer first thing in the morning and they said to drop it off and they would fix it no problem. I did and they had the car back to me that day. Then next morning the heated mirrors did not work but I figured that it was not a big deal since I had dealt with worst in my previous cars so I did not mention it.
The car drove well for all of 2008 and 2009 but then in 2010 when I went to get the car inspected I was informed that the wheel barring in the driver side rear needed to be replaced and because the wheel barring had went it caused one tire to wear more than the other, so my tires would need to be replaced. I ended up paying for 2 rear tires and they fixed the wheel baring. The bearing had to be order so I was out a car for 2 days.
I asked for a rental car and was told no. I was pretty unhappy but I let it slide because they where fixing the bearing. Then not 2 weeks later we start to hear a really wired noise coming from the front end of the car, so I bring it back in and it turns out that the CV joint had fallen apart. So that needed to be replaced. Again I was without my car for 2 days and they would not pay for a rental.
Then about 6 months latter I start hearing a really wired clanking noise in the center of the car so I bring in back in and it turns out that the whole drive shaft needed to be replaced. This was going to be a week without my car I asked for a rental and was told no. At this point I was furious so I called Suzuki Direct and got quite possibly the worst customer service in my life.
The lady I spoke to was horribly rude and said that basically I was out of luck because I had a payment on my car and there was nothing they could do for me other then fix the car. I have worked for a call center for 8 years and I have been trained by my customers on how a CSR is suppose to act and this lady was rude and mean. So I told her that Suzukis cars where a piece of junk and that I would never buy another one.
Turn out that may have gotten some ones attention because the next day I got a call from the dealer offering me a rental for the week. Things seemed to be going good until I just recently had to get the car inspected again Guess what it needs a new wheel bearing and a Tie Rod. They will replace the wheel bearing at no cost but they want 300.00 to replace the tie rod. I told them that they could keep the tie rod and I would get the car fixed somewhere else.
I called Suzuki direct and told them that if I did not get some kind of compensation then I was posting all over the internet about what a horrible car they make and I was told that it was my choice and that I was out of luck. I have had it with the customer service that this company offers. They have no business even making cars, they are cheap to buy but expensive to own. Their customer service is the worst and must not want a repeat customer. Please stay away and think twice about purchasing their products.
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