I had my 1995 Buick Century inspected at Monro in Uniontown PA in November. The manager said I needed a new left front wheel bearing. I had it replaced. The cost was $420 part, $40.00 labor. (Keep in mind that Advance Auto Parts sells this same part for $138.00) The manager stated it had a 1 year warranty and Monro would replace it free of charge if there was a problem even though the invoice coding showed 90 days warranty. After driving home I heard a clicking noise coming from the wheel. I returned the car the first week of January to Monro because of the noise. I asked them to inspect the work. They said there was no problem with the bearing. The noise later went away.in August I had some different work done with a local independent mechanic shop. They stated on my receipt that I had a bad left front wheel bearing. I told them that was impossible because I had it replaced recently and paid alot of money for it. These wheel bearing lasts for 120,000-150,000 miles and it's the newest and most expensive single replacement part on the car. I returned to the same Monro at once and spoke with the same manager. Asked them to replace the bearing. While they were inspecting the wheel I could see it move as if it was bad. The manager, to my surprise, again insisted the wheel bearing is good and that the independent shop must not have inspected it correctly. He wrote me an estimate for new brakes because that is what he said I needed, not a new bearing. He said the other shop probably did not take the wheel off. The manager convinced me the other shop made a mistake.
A year later I decide to have my car inspected at the independent shop. They failed my car's inspection due to a bad left front wheel bearing. The same part again!!! They said they did not make a mistake and showed me the motion in the wheel and compared it to the bearing on the other side, A bearing twice as old with twice as many miles!) This is no mistake. The same motion as last year.
I went back to the same Monro. They have another manager there now. I brought all receipts from both shops indicating the other shop showed me last year the wheel bearing was bad and I returned it and you insisted it was good and gave me a brake estimate. They would not replace the bearing and tried to convince me it was good even though they had to admit this time it was not as good as the other one. (Since the other shop showed me how to prove it) I told them it won't pass inspection at other shops and I paid top dollar for this part. When you pay 3 times the auto store price you expect a quality part and Monro should provide a quality warranty at the price they charged. They would not provide me with a new part and stated the warranty was over. I did bring it back twice within the stated warranty period and provided them a copy of all reciepts proving my visit last year. They would not replace this part in or out of warranty.
The manager stated he got in touch with the district marketing manager and he did not replace my part either. I called Monro's 800 number and was on hold for customer service 1-800-876-6676 x500 for over an hour before just leaving a message for a call back.
I received no call back as of yet. This is a rip off. If you charge this much for a part, you have to stand behind it.
Given this situation, Monro's pricing, environmnetal fee's, the sales pressure, deceptive "Lifetime" warranties, the way they defend their defective parts and put down the findings of other shops to avoid warranty replacements, I can't recommend them at all.
I have been their customer and I have tolerated alot but with this situation I say " No more". I will comment on this if Monro does correct this situation.
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