2002 BMW, took it in for diagnosis 89.00. Then the bait and switch happened. Was told the car was in pieces without authorization and i would have to pay 400.00 then no documented diagnostic was provided and the rush began to 3500.00 and parts charged for but not replaced. The root of the problem was a sensor and was told a transmission control module which it does not have. A powertrain control module was never installed but charged for. Was told it was replaced with a original "remanufactured factory" part. The part cost "shop" was 1100.00 plus and 270.00 was charged. Hmmmmmm sounds too good to be true and it was. The computer was never replaced but it was charged on the final invoice within 200miles ORIGINAL complaint reoccured then was told the computer failed that was replaced failed.
During the pick up 2nd time under warranty the part that was provided as the culprit was the computer with the ORIGINAL ONE WITH THE Vehicle identification numbers from the factory. The one that was replaced as a replacement under warranty was not from the dealership as stated but a USED ORIGINAL with the Vehicle identication numbers from the donor vehicle. Not the factory replacement. CAVEAT EMPTOR!!! ART TERRILL AND SU CHONG/SUE CHONG/SUE BLIZARD are working together to do this to people.
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