My wife accidentally booked 2 rental cars for a trip to Georgia. When she understood what she had done she contacted Hotwire and was told it could not be cancelled because it was a hotrate. We admitted our mistake and made it very clear that she only needed one car since she was the only one going. They said they would reschedule one reservation for a trip we would be makeing later in december but would have to charge us now for it. We could not afford to have both charges at that time on our credit card. Hotwire refused to work with us in any capacity.
Hot wire will be losing all of our business over a rental care mistake.
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