My son took my car to David Early Tire to get an oil change. They were unable to remove the drain plug, that thier other store overtightened. While they did replace the oil filter and put additional oil in the engine they failed to replace the oil cap and dipstick.
Over a two week period of use the oil sprayed throughout the engine compartment and eventually caused damage to my engine.
I discovered all of this while driving to work, my car started running very rough. I got to my work and popped the hood and after a few minutes discovered my oil cap siiting on cowl. I proceeded to check the oil but could not find the dipstick. I later found the dipstick hanging on to the bottom of the engine compartment.
I called David early offices and spoke with a representative, who had me drive my car 19 miles to another location where they resolved the drain plug issue. They said they were unable to diagnos the rough running engine. They said they did not have equipment to test for compression, I thought this odd as they advertise tuneups.
I recontacted the representative after driving home (another 19 miles), telling him of my cocerns. He said to take the car to a dealership for diagnosis. I explained that I would not drive the vehicle anywhere under current condition. He said he would have it towed to nearest dealership.
I have called numerous times and written letters but have not heard back since. It is now going on two years.
I believe that running the car without sufficeint oil destroyed two cylinders as it seems they lack the compression necessary to function properly.
I estimate the cost of repair to be between 2500.00 and 3500.00.
Although my car wasn't much of a lokker it got 29 mpg in the city and 36 mpg on the highway.
David Early has a reputation for this type of action/or lack there of.
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