Complaint / Review
Sun Auto Group
Ripoff Breach of contract, Dishonest service

On Feb. 7 I went to Sun auto group in bohemia, N.Y. To purchase a 2004 Chevy Silverado 2500HD LT 4x4 Crew cab with an 8' long box, and some extras. I signed a contract with sales advisor Donna D. Arcella. We agreed on a price of $37,755.00 tax bringing it to $41,140.06. I put $1,000.00 down upon signing and would put another $9,000.00 when the truck arrived. The program offered by GMAC was 0% financing or $2,500 rebate effective through 3/31/04. I was assured by Donna that the truck would be delivered in 4-6 weeks, and would not be subject to any program changes.

The truck arrived on 3/11/04. I went to the dealership to see the truck, and get the VIN# to get insurance on it. I was told that the running boards had not arrived yet so the truck would not be ready until Wednesday 3/17/04.

On 3/15/04 I went there with a certified check for $9,000.00 ready to sign. I was told at that time that the GMAC program had unexpectedly changed on 3/2/04 and they were no longer offering 0% financing. I would now be paying 1.9%. I was not notified of the sudden change. Sales manager Howard told be it was still a good deal. He said its pennies and I wouldn't get a better rate from any bank. He then went on to make a racially bias remark about Italians. I told him that I signed on 0% financing. He said it was out of his hands. I left the dealership very unhappy.

On 3/16/03 was contacted by Anthony from Sun Auto Group. He told me that there were other customers who were in the same situation as me, and were unhappy with the change. I was told that they would take a whopping $500.00 off the price of the truck if I purchase it now @ 1.9% or I could wait a few weeks until next month's program comes out, and hope that they go back to the 0% financing offer. I said no way. I him back to let him know that I would not be doing business with them, and that I contacted Suffolk County Consumer Affairs & usacomplaints.com. He called me back 15 minutes later, but I missed the call.

Thank you for your time.

Jon-paul
HOLBROOK, New York
U.S.A.