I took my car there on several occasions, a family member of my husband works there. When he wasn't there I had work done on my car. I won't be too specific, but lets just say when the car drove about 20 feet, it fell on it's right side to the ground. Running in, my husband tells them they need to tow the car back up to their shop. This after waiting four hours in their little lobby area. They towed the car back up to the shop, where the supervisor tells the mechanic to fix what he screwed up. The mechanic has the nerve to ask if he will get commission on this. The supervisor says a few obscenities and walks away.
The car is repaired (or so we thought) and on it's way.
Later that week, my husband and his father manually replace the breaks. About two months prior, I spent nearly $300.00 to replace them. To their suprise, the breaks were not new. Only the pads. Everything else was the same as it was prior to two months.
Later on the next month, we get new tires. My husband speaks with the technician about some problems we are having with the car. The tech says we need to replace a specific part, because that part was factory, and my car is almost 6 years old.
Wait a second, that part is factory? My husband gets red and angry, and informs this tech of where he had the work done on the car, and that he had paid this certain amount to have it replaced... And that the car had fallen soon after leaving Pep Boys. The tire tech tells my husband he hears stories like this all of the time.
My husband takes me to Pep Boys with him where he confronts the supervisor. He demands the work be redone on this specific part, (breaks were forgotten at this time of anger)... While waiting for someone else to talk to us, a family comes back into the store. It seems the car they just got out caught on fire under their hood. It was a small little fire they were able to put out, but it came from wires. Three or four men come up to speak to the family, and the family seems patient. The mechanics push a nerdy guy up to the desk where he proceeds to blab nonsense out of his ass about what caused this. Actually, he never gave a concrete reason, but told him he could reschedule her to fix this problem as well. The family agreed and left.
WHAT IN THE WORLD IS GOING ON?
I am sure this happens all of the time. It happened to me twice with them. Actually, they replaced my parent's ignition, but months later, this brand new part broke and they had to replace it.
So, here are my problems with Pep Boys in Florence, KY.
1. Using your old parts. Who knows if they even took them off in the first place.
3. Horrible guest service.
3. I am a true believer they save money by reusing old parts, not replacing parts, fixing more than you need, screwing you black and blue. Be careful, you will probably get screwed from this place. Love your car and your money more than that!
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