1 year ago I signed an 18 month contract at Austins Auto's on a 2000 Jeep cherokee, The initial buying experience was a nightmare, The staff at Austins (including the owner) ALL appear to have some sort of either mental or drug problem, Or who knows, maybe both! However obviously I had no choice but to buy there considering my credit was less than perfect. The sticker price on My Jeep was $4,500 I put $1,500 down, and the same day I bought it I had to put it in the shop because it wouldn't make it off the lot! It was a fairly minor repair to make this vehicle run, so I agreed to pay for it so now in order to drive this vehicle off the lot i have put $1,700 into this Jeep! That was hardly the end of repairs! The first 2 weeks into this Jeep I replaced The head gasgits, The heads, the breaks, the rotors, 4 new tires, shock towers, shocks... The list go's on... So it has been 1 year now and I have missed not 1 payment! I notified Austins that my payment would be 5 days late, And Austins said that was no problem at all, Just be prepared to pay there oh so ridiculous $20 per day late fee! So as irratated as i was that after being such a patient loyal customer I Was being treated like this, I had no choice but to agree. THEN 3 days before the day we had arranged my payment to be made Austins REPOES my car! Mind you at this point I have only 5 payments left on this jeep and thousands into it! When the repoe man shows up I was on my way to get my children from school, and they go to school out of district so it takes me nearly one hour to get to them! I was sure that there must have been some mistake! So I called to ask why they sent repoe people when they knew I had made arrangments? The WT So called "manager on duty" wile Mr. Austin was behind bars again, Litterly Laughed! And said "it happens to be my legal right!" I was utterly shocked! I was not even a week late! AND i made arangments with them! I started crying, not knowing how I was going to get my kids! I begged the lady to at least let me get my kids. She said in a very snoty voice " it's not my job to care about kids!" So needless to say My husband and I were LIVID! And we went to the dealership the very next day and said we have had it with this dealership and we want a payoff amount on the vehicle, the payoff we were givin was consistent with our records. When we came in to talk with the Mr. Austin and offer the funds, he DENIED payment and said there must be some confusion we actually owe $3,500!!! Now tell me how that happens when 1 year ago the sticker price was $4,500 and we haven't missed 1 payment?! Mr. Austin blantently told us his house is in reposession and anyone who is even 1 day late is getting repoed! And apparently having a couple thousand dollars added to their contract as well! Our Jeep now sits on the Lot with a sticker price on it for $5,999! This is the THIRD time they have repoed that Jeep from a customer who was close to paying it off! (I know that because my brother use to work there!) needless to say My husband and I are taking the money we were going to use for the pay off and getting an attorney! So that is how they keep a inventory! They wait for you to be 1 day late then they repoe your car! Be carefull don't throw your hard earned money away at austins! We will also be contacting the news and we are in the works of forming a very large piciting group! HOPE TO SEE YOU THERE!!!:) MR. Austin you have ripped off the wrong people this time my friend! People might like to take it in the ass in the joint, but we civilians don't take it like that!
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