I hired this company to ship my car and was told I had to make a $150 deposit immediately for them to find me a driver. I was promised that they had a driver and would pick my car up on one of two days. The second day arrived and I heard nothing about my car being picked up. I spoke to the dispatcher and he assured me a driver had been found and they were waiting for paper work that evening. The next I still heard nothing about my car being picked up. I made several phone calls and emails to inquire and did not have my calls returned. So I then left two voice messages and sent two emails to Toni requesting that my request for a car pick up be cancelled and refund of my deposit issued. I never received a return call or email. Each time I called trying to speak to a manager or accounting I was given the run around by the receptionist. A week later I still have not received a refund. They are claiming they sent out a driver and thus need to charge me. I stated that I cancelled my service with them in the morning on Friday March 25th Th and have two emails proving as such. It was Friday evening after I cancelled my service that they send me an invoice to have my car picked up. I again respond with emails and phone calls that I had already cancelled my service. No response. They even had a driver call me the following Monday and I told him I had made other arrangements. He never came to the location to pick up my car as one shot express is claiming. They lie and they remove all negative comments that get posted on www.transportreviews.com.
I still have received my deposit back.
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