Recently, I went to a dealership in Houston to have my drivers side plastic seat control cover replaced/repaired. The service tech stated that he would have to call the company that they contract with to do the work. After his phone call and looking up the price for the parts, he gave me a quote. I told him I was o.K. With the price and placed the order for the parts. The parts were ordered, they were prepayment in advance.
Two weeks later when the parts came in, I called the dealership back and requested the appt. To have the work done (parts still at dealership). At the dealership the DYE GUY tech quoted that the labor would be $95.00. Knowing this was $35.00 more than the initial quote, I was not o.K. With this. So, I mentioned this difference to the service dept. Personnel and they rectified the difference to my satisfaction.
After the DYE GUY tech finished the job, I asked him to give me a quote on making further repairs to my leather seats. He stated that he would have to call his boss to give me a quote. His boss, Mr. Joseph Spence (DYE GUY) arrived; He looked and gave me a written quote (I was intending to get several quotes) I left without giving him a commitment.
Appx. 2 weeks later, I noticed that the 2 retaining clips that assist holding my drivers side door panel in place were missing. I then looked at the bottom of the door panel and saw evidence where it had been moved. Knowing that I have never had any work done on my door panel, I located Mr. Joseph Spence card in my truck. On the card it lists all the kinds of work that they do, including replacing door panels.
Upon speaking with Mr Spence (DYE GUY), he made all kind of excuses as to why his guy would'nt moved the door panel. I told him that sometime mistakes are made and the cost to replace the clips wouldn"t be no more than a few dollars. He continued to make excuses but then obliged me to call the employee to find out. Shortly thereafter, he called me back and stated that the tech denied moving the door panel. Upon him further supporting his tech denial, he stated that his guys make too much money to make such a mistake.
Excuse me but is this the way to treat a customer who has already spent $ with your comapny and is potentially willing to spend more. To lie and disown what could have been a honest mistake by the employee. To lose a potential $600 job or more in potential business on something that wouldv"ve cost no more than $ 5 to replace. It just goes to show how much they value their customers while rubbing in the customers face how much their employees make. Do business at your own risk
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