On November 22nd after being involved in an auto traffic accident, I drove my car to South Florida Collision, LLC (in North Miami, FL) for repair as they were recommended by the tower at the scene of the accident. Geico, the insurance company estimated a 40 hour repair (less than 2 weeks) and paid 3 weeks car rental. Unfortunately, it took over 2 months to get my car back. Throughout this time I was promised by the owner, Mr. Edwin Rodriguez and his manager Jason Viera (whom both acknowledged a heavy workload as cause for the delay) that I would be fully reimbursed. Not only were the funds not made available throughout this unwarrantably lengthy repair but at the time of picking up my car no reimbursement was made available and only further promises to refund my $839.86 out of pocket cost were made. My many subsequent phone calls (none returned), office visits, office sit-ins along with conversations with other disgruntled customers I met there have only reinforced my feeling of having been made a fool of; their promises merely their modus of operandi.
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