I purchased my vehicle brand new in 2000. I had about 53,000 miles on the engine. One day I was coming home from work. I heard this loud noise coming from the engine. I took my system to dealer where I had purchase system and the person who took the vehicle check and saw my system was under warranty.
I receive a call from the dealer three days later and they ask where I was getting my services done at. I explain to him jiffy lube and they wanted a record of the work before they can open the vehicle up. I went to jiffy lube to get a record of all of my maintenace on the vehicle. I had my first road block because they told me that there computer crashed and they had no record past three months prior but being that they have been servicing my vehicle for a year and a half that just bring the card of the service manager with his name and phone number if they wanted to verify the info.
I went back to king automall and brought the info to them and the service rep told me that they could not anything with that info and I could call the isuzu office to see what they can do. I call them up and got a rep that told me that if the service rep state that the issue was a failure on their part they would fix it. I call king automall and explain that to them and I got another blow which is I had to give them authorization to open the engine because if Isuzu does not cover it them I will owe them $1000 for opening up the engine. I said ok to them even though that is not what the isuzu told me. Well right before the new year
I receive a call letting me know that they had two option of fixing my vehicle one will cost $5,100 for rebuilding the block or $7,500 of replacing the engine. I ask the rep what about the warranty he stated to me that without any proof of service they could fix the vehicle under warranty. To make the story shjort I had been making car payment for the last year and half for vehicle that is not running because I do not have that type of money to fix the vehicle because that is the reason why I purchased a new vehicle.
Please if anyone outthere knows a way please let me know. I can tell you one thing Isuzu will never get my money again even though they do not give a damn about a person like myself.
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