I bought new TOYOTA Camry 2009 from Motorcars Toyota in Cleveland Heights in October.5K interval maintenances were provided by service department of Motorcars Toyota. There were several problems with my TOYOTA Camry 2009 before 36,000mile. Around 30,000miles, all tires were worn out. Rear break pad was worn out because mechanical part froze and rubbed against it, that I was told by service staff. The fact is that it was worn 78% during 5,000 mile driving in the summer and normal condition. This is NOT normal brake wear. I called service manager in Motorcars and Toyota Customer Ownership Experience Center several times, to express quality concerns and request reimbursement for those low quality or defective items under warranty. My concerns, complaints and requests have not been taken care of, and it seems that no one is genuinely willing to address my grievances. The Dealer advised me to call the Center, and the Center advised me to call the Dealer. Toyota and its representatives are playing Hot Potato with those issues that have stemmed from the low-quality or defects inherent in their product, and no one associated with Toyota is taking the responsibility for that. As for break issue, they claimed that break pad are not covered by warranty, but they ignored the fact that the frozen mechanical part caused break wear instead of normal wear. Once I was told by a representative in Toyota Customer Ownership Experience that I would be sent some paperwork, however, I have not received any of said paperwork to date. As for tires issue, when I contacted Toyota, Toyota representatives told me I should seek warranty with tires manufacture, but would not inform me of the make, model, or manufacturer of the tires OR any other information regarding warranties for specifically the tires. Toyota, as the manufacturer and distributor of the car as a whole, has the burden of ensuring that the products, the cars, that it distributes, as well as the components that Toyota chose to use in the production of the car, are up to par with its standards of quality. The warranty that covers the car is supposed to be an assurance of the overall quality of the cars that Toyota markets. For Toyota to claim that the tires on a Toyota vehicle are solely the liability of the company that first manufactured them and not a responsibility or concern of Toyota's is like saying the customers should seek compensation from the tree from which the gum that made the rubber came. Toyota incorporated the tires into the car and into the warranty, and Toyota is now trying to push its responsibility onto someone else through this drawn-out impasse. How low quality of Toyota Camry 2009 and how bad experience I have with Toyota representatives.
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