In September I went to Larry H. Miller used car Supermarket. I was thinking of trading in my Isuzu Rodeo which was close to being paid off. My bank said it as a good time to sell because the high blue book was about $5,000. I was offered a 09 Dodge Nitro.
I told Doug Webb the salesman what I could afford. He talked me into about $80-$90 higher than I wanted to pay. On to financing with Justin. He went through contract and when I questioned the higher interest rate than Doug promised and my bank said I qualified for. I questioned this and he said because it was a longer loan and the rate was higher. He tied to sell a warranty that would add more to my monthly cost. I said I don't think I'm making the right decision buying the car and want to back out. Justin got very rude and said I was making a mistake to back out. When I was ready to walk out he offered me a check that would make up the difference in the promised interest rate and the actual one.
I took the car against my better judgment and drove home. The next day the engine light went on. I took it back and demanded a loaner. I was extremely angry and Doug promised to make it right even if it meant getting me into a different car. Doug Webb is a liar and didn't have the authority to even offer this since the paper work was finalized.
I have had nothing but problems with the Nitro and LM. I told him I'm afraid I gave up a good vehicle and will be stuck with something much more expensive and potential costly repairs. He said, “well used cars can have problems”. I said told him I can't afford costly repairs because my payments were more than I budgeted for. He ignored my emails & calls & referred me to his manager. The 2nd time the engine light went on they fixed it again. The 3rd time time the engine light went on it had to be towed away. All this within a couple months of the purchase.
I'm a single parent with one income caring for a child and an elderly father. Missing work to deal with car issues has strained an already very tight budget. I've now paid more in repairs than in car payments. The 4th time the engine light I went to Firestone to fix it and it was the same part LM fixed twice. The car is a piece of garbage! I'm now making cuts in food and living costs to pay for repairs. I'm scared to drive very far because of the continuous mechanical problems. Why can't someone make this right and follow through on Doug's promise? I hate this company and now have an unreliable car with a 17k loan. This car was the biggest purchase I've made in my life and it has been the one I regret the most. I traded in a car with a blue book of $5,000 that I owed $1800 on. It ran well with almost no out of pocket costs. The Nitro I've have since late September & I've had more costly repairs than I have with the car I owned for several years put together. I want my other car back! Shame on Larry Miller to put commission before clients. I hope Doug made good use of the commission. There are a lot more problems with the car like the bad smell and tires but it's not even worth going into. I tell everyone I can about my experience to hopefully prevent one person from buying there.
This last engine problem I left a message for Trevor Roberts, who is the manager, on his cell. He never returned my call. I sent 4 emails demanding a response. Each email I sent had a “return read” receipt (all I've saved as proof) so I know they were being read. Finally on the last email I demanded a name of someone who can help me since he refused to. He said that was the first message he got. Again, Like Doug Webb, Trever Roberts is a liar!!! I explained I have receipts someone read the email I had sent. He said someone must have got into his email and deleted them. I asked about the voice-mail message on his cell, again he claims he never got it. Funny because my cell phone records show the date, time and number I called I called. For someone to access my email and voice mail they must have my passwords but I guess Trever must give his out because "someone" deleted my voice mail and email after reading them.
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