My car overheated! Firestone towed it to there shop and did a block and pressure test, MNGR. ERIC, nervous about it and does not charge me because he knows that they just serviced my car 5 days prior, he said, he was concerned about the oil in the car. After having it for 4 days, He STATED! NOTHING WRONG WITH YOUR CAR THERE IS NOTHING LEAKING, it passed everything BUT. Bring it to the dealer. WHY? If nothing found wrong? Numerous calls back and fourth to consumers Firestone, regional mngrs, and corporate I manage to get test redone plus a coolant flush, Now they found a leak at the radiator & coolant hose meet. Firestone repairs the radiator and hoses after 9 days having my car and says ITS FIXED pick up your car should have NO MORE PROBLEMS. I no sooner get it home and it goes up a bar in temp gauge. Next day I take it to cadi dealer as I WAS TOLD TO DO BY THE REGIONAL MNGR. Joe huges and corporate kathy smith to do, should the repair work they did, not fix my car. Firestone will be responsible! For it to be serviced and repaired. The cadillac dealer preformed a block & pressure test, and my car failed, they said i have head gaskets leaking, and they stated that there was no way possible for firestone to have missed this on the first test let alone the second test! And this is my standard complaint!!! Against firestone. I put in the claim as i was directed to do so from kathy smith corp. Dave dusack from claims, tells me that kathy and joe would have never agreed to do any such thing and firestone is not responsible. HOWS THAT? They are the ones who found and said the radiator was the cause of the car over heating. Dave Dusack was confused over paper work dates as he stated the paper work has the facts & he don't care who I get OR TALK TOO, CAUSE IT'S ALL HEARSAY, & WHEN I SAID THERE IS PROOF DOCUMENTED FROM FIRESTONE CONSUMER, HE SAID PROVE IT, YOU HAVE NO PROOF AND I COULD'NT PROVE ANYTHING & THE ONLY THING THEY DID WRONG WAS MISDIAGNOSE MY CAR. I have been snowballed from FIRESTONE AFTER HAVING BEEN WITH THEM FOR 13 YEARS. Never have i been so humilated and insulted and spoken to in such a demeaning way i am in such shock! This is not over!!!
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