On Dec 23rd ordered a transmission from them, a 4L8oE. Promised delivery on Jan 1 or 2nd, because we were renting trucks. Called them on the 2nd, got the run around. 3rd, shipping said it was being tested. 4th, 5th, 6th, 7th, transferred from one line to the other, Andre, Aaron, this one, that one.
I have since found this is a common tactic used in their deception. On the 9th I finally called and got a woman who said it was shipping out on con-way air, would arrive Monday. I did not have it on Tuesday, so I called Conway. It Was sitting 60 miles away due to mis labeling.
I drove and picked up, it was busted, 8 inch crack in bell housing and pan crushed. Conway said, " you are gonna have big problems with this company" I refused shipment and got documentation. Called them the next morning, (andre), told them it was not packaged correctly, only some bands strapping it to a pallet, but that was not my problem.
They can do whatever they want with Con-way, just credit my card back for 1795.00. He said, you have to talk to the general manager.
Transferred me to a machine. I called back. He said, I talked to him and he said we would ship you out another rebuild tomorrow afternoon (Jan 15th). I said, I prefer my money back, for I have had enough of your company, and he replied, that is not an option for you right now, let us send you another tomorrow.
I said, ok fine, you screw this up, and it is over. I did not hear from them the next day, which was the day of shipment. I called on the 16th, mid day, got Aaron on the phone, another run around specialist in shipping who stutters and said I needed to talk to the manager, and gave me a number, to a machine.
I called and got Aaron, who said, let me check on that for you. I held, he came back and said, you should have it next Wednesday, (which meant yet another 300 buck truck rental for us.). I said, hold up, just answer me this, is the tranny in transit as we speak? He replied, "no". I said, then again you did not do what you said, I want my money back.
He again said that was not an option for me, and I needed to speak to the owner. He gave me another number, yes, another machine. I call back and he gets someone else on the line.
I tell this guy, I want my credit card credited NOWWWWwww. He says, Look buddy, I was just hired today to straighten out things like this around here. You won't be getting a credit on your card, you will get the tranmission next Thursday.
I said, oh no I won't. I want to speak to the owner, and he gave me an email [email protected].
I email a two page narrative of the events to this addy along with what was to come. I had already contacted my credit card company and initiated a charge dispute due to receiving damaged goods and told him in the email I would refuse any other shipments.
I then receive an email from someone, not identified which said in essence, we no longer wish to do business with you, we will credit your card back, it will take 7 to 10 days, and we will not send you another tranmission, DON"T WORRY!
That email is immediately followed by the next one. It says for ME to track the return of the damaged unit back to THEM and let THEM KNOW when THEY get it, that would expedite my refund.
I then email them back and tell them that is not my job nor my problem. I knew then what had happened. I called con-way air, and sure enough, these people had made them mad enough about this that they were not shipping it back.
They asked phoenix for a disposition, as to where to send it, and payment for the shipment, and phoenix will not tell them.
I have, as any of you that have problems should, contacted the better business bureau, the chamber of commerce, and Dunn and Bradstreet. If you go to ebay and see all of the positive feedback, look further. Most of it is for receipts of 10 dollar manuals, NOT transmissions. Sorry for the length, but here I sit out 1795 bucks. I have emailed them three more times with NO response. I will prosecute them to the full extent of the law, regardless of cost, just to protect others from what I now see as a common practice.
John
St. George, South Carolina
U.S.A.
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