Our sales person David didn't keep his words about the price he promised. The cash price promised was $18500.
On the phone he clearly mentioned that we couldn't get the $500 new graduate rebate but once we were there, he changed to that price is with that $500 rebate. So either we have to get the finance from Nissan or pay extra $500. We ended up getting a loan which we didn't want!
He mentioned that there are a few add-ons such as floor mats and tinted glasses for the extra $744 added to the price but once we were there, no mats. $300 for the floor mats and trunk carpet or $200 for the floor mats. So he just took us for a ride in every step he can.
Financing guy just wanted us to sign the paper and get us out of there. He didn't explain anything about the extended warranty. He didn't even give us any time to go over the paper. He just kept saying this and this, sign here and here!
David said the delivery guy will go over the features and show you how to operate everything in the car. He just asked to go round the car and make sure there is no dent or scratch to report and then sign the paper with the complete list of items which we signed but he never went over with us.
We received a thanking email from David asking us to rate him and Courtesy Nissan "Excellent" and if we have any concerns, email them to Christina, customer service. So we wrote an email to Christina. Guess what, the name is Courtesy, but they didn't even have a courtesy to send a reply to that email. Forget about doing anything about the the points we wrote to her!
Name doesn't make one courtious, as the staff would! In this case, none of the staff in any one of the departments have seem courteous for sure!
Christina called and made an appointment to call us in the evening at 8pm with sales manager. No one called. I called and left a message that how come no one called? I didn't receive any reply through phone call or email!
They should spend more time with the customer rather than emphasing making them "excellent"!
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