We needed to rent a truck for our moving needs. After calling numerous companies we decided to rent a truck at Budget dealer location at the following address:
On time delivery
25000 euclid ave ste 107 euclid, oh 44117
(216) 261-7073
We did the reservation online and a few days later we decided to call and confirm that that location would have a truck at that particular date and time. The person who answered the phone, Chris, confirmed that the truck would be available but we would have to return before 1 o'clock because "you know I have many people who need that truck too, if you do not like the terms go and rent the truck somewhere else". At that moment after getting that kind of attitude I got that feeling that this experience of renting won't be the best one, so i started to look elsewhere but no other location / company had the truck available for that particular date and time. Moving experience is always frustrating since you have to pack, clean, unpack, so I wanted to make sure that everything goes according to the plan since we were at the narrow time frames for moving out from out previous apartment. I decided to call Budget Customer Service Department at 1-800-567-6582 and see if they had any other locations that would be able to give me the truck till the end of Saturday. The lady I was speaking to asked me what happened and i told her about the attitude of that person at their Budget Dealer location. She said OK, let me call him and talk to him. A few minutes later she came back on the line and said that that person Chris gave her the same kind of attitude and she would file a complaint on my behalf and someone would call me with an alternative solution. An hour later I got a call from their Virginia office and the man told me that I would be able to keep that truck till 4pm as agreed when placing a reservation online. I was glad that everything worked out until today. We were supposed to pick up the truck at 9am on Saturday morning. We came there at 9.30 since that location opened only at 9am and I knew that we would have to wait until they got ready to work anyway. We came there and the office was closed. We waited for an hours and then I decided to call Budget Customer Service to see what is going on. They said that there was nothing they could do since they did not where their employee Chris was and what his cell phone number was and suggested to keep on waiting. Like I've mentioned before we did not have that much time to wait and I asked them for an alternative solution. They said they would try to locate another truck for us elsewhere and would let us know within 3 hours! We had a team of movers waiting at our previous apartment since 9.30 am and we could not wait any longer. After talking to their CS manager Kathy who said that there was nothing she could do about that since i made a reservation online (I did mention that I called the location and confirmed the availability in advance) the guy Chris finally showed up. It was 10.43 am. He walked in without any apologies like no one was waiting there. Then he said "oh, I do not have that truck here, you have to go somewhere else". We started to demand to give us another size truck for the same price since we had been waiting for an hour for him and there were 4 trucks parked on the back yard but he started arguing and showing the same attitude like a few days ago over the phone. There were 3 other African-American couples waiting and he rented trucks to them and literally told us to go away. He was African-American as well, we are a white couple. This treatment can be considered as racism. I know the consumer rights and we can pursue a legal action against him based on that. What is the most terrible is that Budget CS refused to do anything about that!
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