First I'll begin this notice down by saying I'm really disappointed using the customer support I obtained from not INCH, not 2, but 3 administrators at National Benefit and concerns divisions. Due to the method I had been handled with this specific scenario, I'll possibly no further be traveling with American Airlines. Like a client, I actually do have options in airline travel and that I won't travel having a business that does not uphold what their workers informs their clients.
I'm writing-you concerning a scenario and discussion I'd with three Benefit and reservation so-called administrators. I named concerning a honor solution that I'd reserved for March 11th. I wound up eliminating this trip in 2009. After I called-up and ended I had been informed that I've 12 months from day of go make use of this solution which may be March 11th. After I called-up to make use of this ticket I had been informed that because it was reserved on March fifth that I just had up to March fifth to make use of the solution. I informed her that its not my problem your worker offered me miss-information, I had been informed that I'd 12 months in the day of journey.
I was subsequently informed we shall create an exclusion and provide me back the usage to get a $150 charge. I subsequently requested which means you need me to cover your workers error.
After I asked for titles from all 3 Administrators, all got was the run-around and was handled very rude. The 3 administrators under consideration are Judy (would not provide me complete name), John Emerson, Denise who had been the rudest of all of them.
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