I had been a 30 year loyal Les Schwab tire customer. This morning I went to the Vancouver, WAHazel Dell store and spoke with Ron, the manager. I showed him my set of Toyo HT truck tireswith 26,000 miles on them. Ron agreed they would not go the warranted60,000, but were good for maybe 15,000 more. They are already down nearly to the wear bars and are sliding all overthe place. I asked for a warrantyadjustment so I could get replacements before the winter weather. He refused to honor their warranty and onlyoffered a trade-in on new tires.
Ihave 9 vehicles and we have used their tires for nearly 30 years. I have never brought a set of tires backbefore and was blown away at the refusal to honor their own warranty. Les Schwab is out of touch with theircustomers, Im not some kid who ruined a set of tires and wants his moneyback. Im shocked that they would runfrom their own published warranty which is clearly not worth the paper theyprint it on. I own a local business andalways support other local companies. Iwill go out of my way to make sure everyone I know not to patronize Les Schwabtires.
0 comments