As a former technician of Waldorf Dodge, I am here to advise and warn ALL potential Dodge Service Customers (cash and warranty) of the wrong doings of certain Waldorf Dodge Assistant Service Managers (also known as Service Writers) and technicians.
Be wary of Bradley Johnson and Wes Elliott. These 2 Service Writers will do and say anything to a customer to get their money. I have personally witnessed these 2 blatantly overcharge customers for repairs made (or not) to their vehicle. I have witnessed blatant lies to customers about what is actually wrong with their vehicle.
In addition to these writers, you must also be aware of the person attempting to repair your vehicle. Although there is 1 or 2 people there who seem to know what they are talking about and who are not out to screw you... The rest of the service staff should be replaced ASAP.
My advise to potential or existing Waldorf Dodge service customers is this... First and foremost know what your paying for (ask for a parts and labor breakdown then call around to compare the labor cost)... Secondly follow the maintenance schedule in your owners manual for any maintenance related up sells (some manufactures such as Chrysler Corp. Do not recommend preventative maintenance flushes of any component other than coolant systems and transmissions... Thirdly if parts are replaced ask for your old parts when completed (they should be able to show you why the part was replaced and that it WAS replaced)... And lastly if the vehicle was not correctly repaired the first time, don't let them charge you again without some reasonable explanation of the additional charges or without trying to offer a refund of the preliminary repair.
I am a firm believer that you treat customers like they are the only business you have... Without the customers there is NO business. We should strive to keep all of our customers happy and satisfied.
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