To begin with this company is totally unprofessional. I have had my auto financed with Wells Fargo since 2006. They are always calling, harassing, breaking every privacy law there is. Always saying my acct. Is past due either for lack of payment or unreasonable late fees. Well the payments are always drafted out to Wells Fargo, they say they have not received anything. Speak with numerous different people, have to fax in my bank statements for them to go through my personel business to show them that my bank did pay them their payment, then I never get a call back. Have to begin the entire process again with completely different people and never get credit for my payments or my money back. So finally I go to my local Wachovia and pay 6000.00 on my acct. So that it is paid ahead for a year and what happens? I made that payment on Aug. 13th. 2010. On the 20th. They drafted an even 444.00.
I called and spoke with Ms. Harris, who is totally rude, will not let you speak, told me that She did collections and did not have to talk to me for me to call customer service. I asked for her supervisor was told that his name was Tim Rogers. Have been given 3 different extension numbers for him, have left messages, no call back. Well then again on aug. 31st. They draft another 442.70. Well once again on the phone with probably 20 different people. Have faxed in bank statements twice, left messages, one person did call my husband back and said that they were going to send back the 6000.00 that we pd on this acct. What??? This is plain and very simple. My acct is pd. Until Aug. 2011. All I want is those 2 drafts back and them to stay out of my bank acct. This company is full of nothing but crooks and liars. They take your money, shuffle you from one person to another, as far as I'm concerned they are robbing me blind and have a bunch of idiots working for them. This is the 2nd. Time payments have come out of my acct. But they say they have not received anything and at this point in time I am out of 886.70 that was sent from my acct. To them but not put on my acct. Are there any class action suits against them at this time?
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