If you are even considering buying from Junco, PLEASE read all of this...
I inquired about a truck I found at a dealer on the internet. I was emailed by a man named John Bass of "Direct Connect". He told me that his company had several remote offices located outside dealships and would help me find what i was looking for in the price range I was looking for. He seemd very honest, upfront and friendly.
I eventually found a truck through him but it required some service that he assured me could "easily" be taken care of by the crew there at Junco Motors. We wrote up the deal and I recieved a due bill for all the repairs that needed done.
1. The radio needed fixed
2. There was a message when I started the truck saying "Service Airbag"
3. The passenger door didn't respond to the keyless entry
No big deal right? Well I took it in for service, explined to them what was wrong and on the due bill. They hd my truck for 3 full days and when I called the tech said they were "Waiting on a part". 2 full days later (I had to call again) they had told me it was ready. When I arrived, I had an aftermarlet radio put in and no other work was done to the truck. I asked to speak to someone about it and they told me Paul (the owner) would call me back. I never recived a phone call and after serveral more attempts to contact him I went down on a random day to see him in person.
He told me they do not work on airbag stuff and the the keyless entry would be too expensive to fix. I showed him the due bill and since I had it signed by them it should be taken care of. He said "OK, let me see what I can do, I'mm call you later this afternoon" again, 5 more days of me trying to get a hold of him and John Bass and no reply. Finally when I threatened legal council, I got a call back to take it to a shop.
The nightmare is still continuing to this day. The shop had my truck for 4 days, when I called he said he was "waiting for a part" (why didnt he say that the first day, I could have waited for the part) I took my truck waited for a call. No call. I finally got a hold hof him (the repair shop) he said he lost my number and when he called Junco Motors to have them contact me he was told "No, wait for him (me) to call, if he doesn't then just forget it". And that's what happened, he sent the part back because "I didn't call back" in time. So I'm waiting on a call from the repair shop, again, to find out what happens next.
Do not buy from any of these & junco motors - paul junco, direct connect - john bass
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