I went into Right Honda on Monday July 19th to get an oil change and tire rotation for my 2009 Honda Accord.
Here is what I had done:
Express oil and filter change special (includes 21 point inspection) Replace dust and pollen filter (Hepa/Pollen filter) Rotate tires as per owner manual.
After waiting for 1 hour I was called stating my car is completed. They said your in Hepa/Pollen filter is dirty would you like that replaced too. I said okay. Another 20 minutes later I get the bill and saw the dirty filter.
1 hepa filter cost $30.00 and install that took their tech 5 minutes costs $50.00. With tax bill was over $80.00 just for the in car hepa filter. I googled it and could have replaced it myself behind the dashboard for $15.00 via the part at a local auto parts store.
So lesson learned will never pay that again.
2 days later (July 21st 2010) I leave home for work. One of my dash lights kicks in stating I have dangerously low air in one of my tires. I pull over and check the tire. No leaks heard no nails or anything in my tire. Go to the local gas station. Right rear tire is down to 20psi and is missing the dealership air seal that was on it before I brought it in for the oil change. Right front tire is up to 38 psi. Checked my oil looked dirty and only a little gold to it.
21 point inspection signed by Tech: 124 Jorge Guzman. Didn't add air to one tire and over inflated another one. From looking at the oil it doesn't look like it was changed at all or if it was they didn't flush it like the 21 point inspection said prior to adding new oil. That or the oil filter wasn't changed.
I called and left a Voice Mail for the highest ranking manager to call me. Have heard anything back from Right Honda. I will never bring my new car back there for a service ever again.
If it wasn't for my new car having good features like telling me when my air is bad I could of popped a tire and crashed.
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