Complaint / Review
Great Lakes Warranty Company
They refuse to pay a claim they okayed

I got my claim number in December. They okayed the repairs and approved a payment of $962. I paid for the vehicle out of pocket, which the repair cost far more than the low sum they offered (transmission replacement).in Feb10 I still had not received a check, so I called. James in the claims department said that he never received an invoice from the repair facility, which the mechanic showed me the fax receipts stating otherwise. I emailed the invoice, and the claim was moved to payment processing. They told me it would be 45-60 days. I have called 15 times, NEVER been called back. I still have not received a check. I call everyday, no response, no one ever answers the phone. I contacted the BBB, still no response.
DO NOT GET A WARRANTY FROM THIS COMPANY!!! BBB is reviewing their grade.